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Refund Policy

Refunds policy

Our return policy allows you to return unworn products for ANY reason within 14 days of having received it for an exchange or a refund.

Return-eligible items will be accepted within 14 days of delivery date.

Return shipping fees are the responsibility of the customer.

We cannot refund duties and taxes paid to clear custom.

10% of your payment will be deducted as re-stock fee.

  • If the parcel arrived as damaged, items missing, incorrect items sent, or cases related as such, customers are expected to notify us within 48 hours of receiving our goods and we will take care of it.

  • Any returned product must remain in unworn, original condition, and in its original packaging.

  • If we receive a damaged or worn product, we will be unable to process your return.

  • If you wish to return or exchange a product, please contact us at customer-care@strapcode.com as soon as possible to notify us, and we will make all necessary arrangements.

  • If an exchange/replacement is not possible, a refund will be issued.

  • If confirmed lost, a refund/replacement will be issued.

     

 
Cancellations

  • Please note that changes or cancellations are not guaranteed; we recommend checking your order carefully before submitting it.

  • Orders placed Monday through Friday from 9:00 A.M. to 5:00 P.M. (PST) may be edited or cancelled within 1 hour of order placement where possible.

  • Orders that are shipped before a cancellation has been confirmed must be returned by guidelines featured above.

  • Furthermore, if orders are to be cancelled prior to dispatch, a 10% restock fee will be deducted from your payment for canceling the order.

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